Executive Insight

Welcome

August 20, 2008

Welcome again to HCAHPS Executive Insight, a regular feature of www.hcahpsonline.org, the official HCAHPS website. We apologize for the delay in refreshing the Department of Health and Human Services’ (HHS) Hospital Compare website (www.hospitalcompare.hhs.gov) planned for June. Nevertheless, new HCAHPS results are now available, and the following is a summary of relevant highlights:

New HCAHPS results for 2,565 hospitals that voluntarily surveyed and submitted data for patients discharged from October 2006 through September 2007 are now available

This is the first time we’ve released four quarters of HCAHPS results, which will be the norm in the future, with the oldest quarter of data rolling off as the newest quarter rolls on

Summary table of the latest state and national HCAHPS results can be found below

Media attention to Hospital Compare sparked by the launch of HCAHPS results on March 28 resulted in hundreds of newspaper, magazine and television stories

Web hits to the Hospital Compare website exploded following the HHS/Centers for Medicare & Medicaid Services (CMS) consumer information/media campaign in late May. Page views for Hospital Compare went from 2.3 million in March, to 2.5 million in April, 3.6 million in May, and 11.5 million in June. In addition, there were over 900 visits to www.hcahpsonline.org in July.

As before, we invite you to share (and re-share) the material presented on HCAHPS Executive Insight. But please, when you do so, include the following citation:

HCAHPS Executive Insight. hcahpsonline.org. March 28, 2008. Centers for Medicare & Medicaid Services, Baltimore, MD. Month, Date, Year the page was accessed.
http://www.hcahpsonline.org/Executive_Insight/.

Thank you for visiting HCAHPS Executive Insight again, and please continue to do so as we update and add new content to this page. If you have any comments or suggestions for HEI, please send us an email at hcahps@azqio.sdps.org.

Sincerely,

Bill Lehrman and Liz Goldstein, Co-editors
Centers for Medicare & Medicaid Services (CMS)

Key Upcoming Date

Data collected for the HCAHPS survey must be submitted to the HCAHPS warehouse, via QualityNet Exchange, by or before the deadline posted on the HCAHPS website. It is imperative that data be submitted correctly by the deadline in order for hospitals to meet RHQDAPU requirements. Once the warehouse closes, data cannot be submitted or changed in any way. CMS strongly suggests that data be submitted at least 48 hours prior to the deadline, which should allow time for resubmission if there were an error in the original submission. Hospitals are strongly encouraged to promptly inspect their Data Submission Report and/or HCAHPS Feedback Reports to confirm their data was accepted into the data warehouse.

The next deadline for submission of HCAHPS data (April, May and June 2008 discharges) is October 8, 2008.

Summary of HCAHPS Results

Presented here is a summary of HCAHPS results for patients discharged between October 2006 and September 2007. This table contains the average score of participating hospitals in the most positive, or "top box", category for each of the ten publicly reported HCAHPS measures. For example, the column labeled "Comm. with Nurses" displays the percent of patients who reported that their nurses "always" communicated well. Also shown is the number of participating hospitals and the survey response rate for each state and the nation.

Full details about each HCAHPS measure, as well as information on survey administration, methodology, etc., can be found in the "Survey of Patients' Hospital Experiences" section of the Hospital Compare website (http://www.hospitalcompare.hhs.gov/Hospital)

To view and/or download the table please click here.

For comparative purposes, to access the summary table of results of the first public reporting of HCAHPS (patients discharged between October 2006 and June 2007) click here.




	Welcome August 20, 2008 Welcome again to HCAHPS Executive Insight, a regular feature of www.hcahpsonline.org, the official HCAHPS website. We apologize for the delay in refreshing the Department of Health and Human Services’ (HHS) Hospital Compare website (www.hospitalcompare.hhs.gov) planned for June. Nevertheless, new HCAHPS results are now available, and the following is a summary of relevant highlights: New HCAHPS results for 2,565 hospitals that voluntarily surveyed and submitted data for patients discharged from October 2006 through September 2007 are now available This is the first time we’ve released four quarters of HCAHPS results, which will be the norm in the future, with the oldest quarter of data rolling off as the newest quarter rolls on Summary table of the latest state and national HCAHPS results can be found below Media attention to Hospital Compare sparked by the launch of HCAHPS results on March 28 resulted in hundreds of newspaper, magazine and television stories Web hits to the Hospital Compare website exploded following the HHS/Centers for Medicare & Medicaid Services (CMS) consumer information/media campaign in late May. Page views for Hospital Compare went from 2.3 million in March, to 2.5 million in April, 3.6 million in May, and 11.5 million in June. In addition, there were over 900 visits to www.hcahpsonline.org in July. As before, we invite you to share (and re-share) the material presented on HCAHPS Executive Insight. But please, when you do so, include the following citation: HCAHPS Executive Insight. hcahpsonline.org. March 28, 2008. Centers for Medicare & Medicaid Services, Baltimore, MD. Month, Date, Year the page was accessed. http://www.hcahpsonline.org/Executive_Insight/. Thank you for visiting HCAHPS Executive Insight again, and please continue to do so as we update and add new content to this page. If you have any comments or suggestions for HEI, please send us an email at hcahps@azqio.sdps.org. Sincerely, Bill Lehrman and Liz Goldstein, Co-editors Centers for Medicare & Medicaid Services (CMS) Key Upcoming Date Data collected for the HCAHPS survey must be submitted to the HCAHPS warehouse, via QualityNet Exchange, by or before the deadline posted on the HCAHPS website. It is imperative that data be submitted correctly by the deadline in order for hospitals to meet RHQDAPU requirements. Once the warehouse closes, data cannot be submitted or changed in any way. CMS strongly suggests that data be submitted at least 48 hours prior to the deadline, which should allow time for resubmission if there were an error in the original submission. Hospitals are strongly encouraged to promptly inspect their Data Submission Report and/or HCAHPS Feedback Reports to confirm their data was accepted into the data warehouse. The next deadline for submission of HCAHPS data (April, May and June 2008 discharges) is October 8, 2008. Summary of HCAHPS Results Presented here is a summary of HCAHPS results for patients discharged between October 2006 and September 2007. This table contains the average score of participating hospitals in the most positive, or "top box", category for each of the ten publicly reported HCAHPS measures. For example, the column labeled "Comm. with Nurses" displays the percent of patients who reported that their nurses "always" communicated well. Also shown is the number of participating hospitals and the survey response rate for each state and the nation. Full details about each HCAHPS measure, as well as information on survey administration, methodology, etc., can be found in the "Survey of Patients' Hospital Experiences" section of the Hospital Compare website (http://www.hospitalcompare.hhs.gov/Hospital) To view and/or download the table please click here. For comparative purposes, to access the summary table of results of the first public reporting of HCAHPS (patients discharged between October 2006 and June 2007) click here.