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Hospital Care Quality Information from the Consumer Perspective
   CAHPS® Hospital Survey
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What's New

HCAHPS Participation Forms Posted (03/04/2010)

The HCAHPS Participation Forms are available on the web site until May 31, 2010.
The Participation Forms can be found on the Participation Forms page.

HCAHPS Quality Assurance Guidelines V5.0 Now Available Online (02/25/2010)

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V5.0. This manual has been revised from V4.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

In addition, the HCAHPS Quality Assurance Guidelines V5.0 manual, on CD-ROM, is in the process of being distributed to the registered organizations’ contact person for the upcoming Introduction to HCAHPS and HCAHPS Update Training sessions.

Slides and Agendas Posted for the March 2010 Introduction to HCAHPS and HCAHPS Update Training Sessions (02/25/2010)

The March 2010 Introduction to HCAHPS Training slides and agendas can now be found on the Training Materials page.

The March 2010 HCAHPS Update Training slides and agendas can now be found on the Training Materials page.

Subcontractors Must Attend March 2010 HCAHPS Training (01/29/2010)

NEW FOR 2010: CMS now requires that subcontractors who are responsible for major HCAHPS survey administration functions (e.g., sampling; mail/telephone/IVR operations) must attend HCAHPS training. Survey vendors (and/or hospitals, if applicable) must ensure that their subcontractors participate in HCAHPS training.

Update to Footnote 9 (01/11/2010)

Footnote 9 has been revised to read, "No or very few patients were eligible for the HCAHPS survey. The scores shown, if any, reflect a very small number of surveys." Footnote 9 is applied when a hospital has no patients eligible to participate in the HCAHPS survey, or when HCAHPS scores are based on 10 or fewer completed surveys.

Patient-mix Coefficients for March 2010 HCAHPS Results have been Posted (01/11/2010)

The Patient-mix Coefficients for the March 2010 HCAHPS results are now available. The Patient-mix Coefficients document has been revised to include information on rounding procedures applied during HCAHPS results processing. Please click here.

HCAHPS Public Reporting Periods (11/06/2009)

An updated Public Reporting Periods document has been posted on the Technical Specifications page. This document includes Public Reporting Periods through March 2011. Click here.

2010 HCAHPS Data Submission Deadlines (10/19/2009)

The HCAHPS data submission deadlines for 2010 are as follows:

  • April 14, 2010 is the data submission deadline for patients discharged in October, November and December 2009. December 2009 Dry Run data also must be submitted by this date.
  • July 14, 2010 is the data submission deadline for patients discharged in January, February and March 2010. March 2010 Dry Run data also must be submitted by this date.
  • October 13, 2010 is the data submission deadline for patients discharged in April, May and June 2010. June 2010 Dry Run data also must be submitted by this date.

All data submission must be successfully submitted by these dates.

Please Note: Make sure to allow adequate time to submit data in case resubmissions are necessary. A successful submission to My QualityNet is defined as a file that has been accepted by My QualityNet, as indicated on the Data Submission Report.

After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at qnetsupport@sdps.org, or by telephone at 866.288.8912.

In addition, be sure to check the Submission Reports if your hospital uploaded data, or the Feedback Reports if your hospital has contracted with an approved survey vendor for HCAHPS data submission. These reports are available on the My QualityNet Web site.

Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.